Troubleshooting
Fixes for the problems teams run into most
Follow Up Boss won't connect
What each connection error means and how to get Follow Up Boss connected to Trevy.
Follow Up Boss didn't accept Trevy's connection
What to do when Trevy says Follow Up Boss no longer accepts its connection, and how to reconnect.
Fixing problems with sending through Follow Up Boss
What each problem on the Send through Follow Up Boss card means and how to fix it.
Follow-up emails won't turn on
Why the Follow-up emails switch on the Emails page is greyed out, and what lets you turn it on.
Trevy says this Follow Up Boss account already had its free trial
Why the free trial is one per Follow Up Boss account, and how to start sending without one.
Trevy isn't sending emails
A checklist for when Trevy's emails stop, or never start, going out to your contacts.
A contact isn't getting Trevy's emails
The reasons Trevy's follow-up emails skip one contact, and how to check each one.
A contact didn't get listings
Why Trevy sends homes for sale only to some contacts, and what decides where it searches.