A contact isn't getting Trevy's emails
The reasons Trevy's follow-up emails skip one contact, and how to check each one.
Updated October 20, 2026
If Trevy is emailing other contacts but not one person, one of these is usually why. This covers Trevy's follow-up emails, the ones its flows send. Monthly market reports have their own rules: see monthly market reports. If nobody is getting emails, start with Trevy isn't sending emails.
They aren't one of the contacts Trevy works
Trevy only emails contacts in the stages and tags you picked under Who Trevy works on the Contacts page. With both stages and tags picked, a contact needs one of each. Check the contact's stage and tags in Follow Up Boss.
A brand-new contact may not have their stage or tags yet, for example when an action plan adds them later. Trevy checks again each day for a week before giving up on them. See choosing who Trevy emails.
They're on your Leave out list
On the Contacts page, look at Leave out: Stages, Tags, Agents' contacts and Sources. Trevy never writes to these contacts, even inside your picks.
That kind of email is switched off
In Emails → Follow-up emails, each kind has its own switch: New listings, Market updates, and Check-ins and notes. An email of a kind that's off is passed over, and the contact's next email keeps its day.
They have no assigned agent
Follow Up Boss sends each email from the contact's assigned agent, so a contact with no agent assigned in FUB is skipped. Assign an agent and their next email can go.
They unsubscribed
Once a contact unsubscribes in FUB, Trevy puts them on its do-not-contact list and never emails them again. See unsubscribes.
They replied
When a contact writes back to one of Trevy's emails, Trevy pauses its follow-up emails to them so a person can take over. See replies.
They're an agent, lender or vendor
If a contact's stage or one of their tags says they're in the business, such as Agent, Realtor, Lender, Loan Officer, Vendor, Inspector, Appraiser, Escrow or Referral Partner, Trevy doesn't send them follow-up emails. The exception is someone who is also buying or selling a home, for example an agent with a buyer tag.
Trevy also never emails your own team's users in Follow Up Boss, whatever their stage or tags say.
An earlier email is still on its way
Trevy sends one email to a contact at a time. If an earlier one is still with FUB, the next waits for it.
Follow Up Boss skipped it
FUB sometimes doesn't send an automated email, for example when the contact has already had four automated emails from FUB that day, or when the agent's email isn't connected in FUB. Trevy waits a day and tries once more. If FUB skips it again, Trevy moves on to that contact's next email.
The email isn't due yet
Each flow spaces its emails out over days and weeks, and a contact is in one flow at a time. A contact who just got an email won't get the next one right away.