Sending hours and time zones

Your time zone

Trevy goes by the time zone on your Follow Up Boss (FUB) profile, for the login connected to Trevy. It reads it when you connect FUB and again each day, so if you change it in FUB, Trevy follows by the next morning.

You can see it in Settings → General → Profile → Timezone. Once FUB is connected you can't edit it there; change it in FUB instead. Before you connect FUB, you can type one in and press Save Profile. If Trevy has no time zone it can read, it uses Eastern time.

Quiet hours, timely emails, follow-up emails, each contact's market report date and the team report all go by this time zone. Trevy doesn't use each contact's own time zone.

Quiet hours

On the Emails page, the Quiet hours card says "Nothing goes out between these times, in your time zone." Set From and Until, then press Save. The window can run overnight, like 9:00 PM to 8:00 AM. Until you save your own, quiet hours are 9:00 PM to 8:00 AM, which is what the card shows.

During quiet hours:

• Follow-up emails wait. Trevy sends due follow-up emails every 15 minutes, so they start again within 15 minutes of your quiet hours ending.
• Timely emails wait.
• Market reports wait, as long as Hold them during quiet hours too is on under Monthly market report on the Emails page. It's on unless you switch it off. Reports go out from hourly runs.
• Check-ins to contacts who have stopped answering wait. See Contacts who stop answering.

Quiet hours only hold emails back. A follow-up email or market report that comes due during quiet hours isn't skipped; it goes out after the window ends.

Each contact's hour

When a contact has shown a usual hour, from their clicks, report visits, replies and tour requests over the last six months, Trevy moves their next follow-up email to that hour, near the day it was due. A monthly report due that day waits for that hour too, when it's later the same day. Neither moves into your quiet hours. Contacts without a usual hour get their emails when they come due.

Market report dates

Each contact's monthly market report comes on the same date each month, counted in your time zone. See Monthly market reports.

Alerts and reports to your team

• Hot-lead alerts go by each agent's own FUB time zone (yours, if Trevy can't read theirs). Between 9:00 PM and 8:00 AM where the agent is, alerts wait for the morning. See Hot-lead alerts.
• The Team Report goes by your time zone too. It comes between 8am and noon: weekly on the day the team lead picks, as a daily note, or both. You set it in Settings → Alerts and reports. See The team report.